“360 Degree Feedback is a system or process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee’s manager, peers, and direct reports.”
Feedback is critical to the success of an indoor cycling program or studio. Collecting feedback from class participants can be done using online tools such as SurveyMonkey. Surveys can be targeted to focus on instructor performance, studio performance or other areas where improvement is needed. Results should be collected anonymously. Additionally, when using surveys, ensure that you obtain as many results as possible over a specific period of time (such as 3, 6, or 9 month intervals).
Below is a sample survey, comprised of 12 steps in which data is collected.
- Did the instructor greet you? Make you feel welcome?
2. Did the instructor help you set up your bike?
- Not needed
3. Overall, how challenging was the class?
- Very challenging
- Somewhat challenging
- Not challenging
4. How would you describe the mood or energy the instructor brought to class?
- Upbeat, high energy
- Flat and uninspired
- Over the top, frenzied
5. Did the instructor keep you motivated during the class?
- Room for improvement
6. Overall, how satisfied are you with this instructor?
- Very satisfied
- Somewhat satisfied
- Not satisfied
7. Are you likely to recommend this instructor’s class to a friend?
8. How was the music?
- Loved it
- It was OK
- Hated it
9. Please tell us about this instructor’s strengths:
10. Please tell us what this instructor can improve upon:
11. Any additional suggestions or comments about your experience are greatly appreciated:
12. Your email address (optional):
As instructors, we encounter many types of riders in our classes: the regulars, the late ones, the early ones, the whole family and on occasion, some very interesting characters. So, as a riders, have you ever wondered what we think of you. Well, wonder no more!! Here are the secrets, revealed:
1. Come Ready, Willing & Able
When you arrive for class (hopefully you are not late), bring a positive, can-do attitude. You may be having a rough day, or you may have a lot on your to-do list. But for the next 45-60minutes, we want you to focus on you. Yes, be selfish for just a short while. After all, you will take care of “you” because no one else. Also, be open to my suggestions and cues. Listen and do what is possible. And if you can’t, there will be a next time. We appreciate your hard work and we even appreciate it more that you try. We are, after all, your biggest cheerleaders.
2. Come With Goals in Mind
While we appreciate that you are attending, we want this to be part of a bigger picture and a bigger journey. Set goals for yourself such as conquering that seated climb that you couldn’t finish in the previous class; or, increase your baseline intensity so that you can exceed what you could be self-imposed limitations. And, when you feel that you are not sure, let us help you. We can show you how to set these goals, how to track your progress, how to use RPE and the bike’s computer and we can be your “accountability partner”: the one who keeps you focused and on track.
3. Be Part of the Ride, or Don’t Be. Just Be. We understand.
I had a rider who attended on regular basis, sits in the back of the room and simply rides in the seated position for the entire class. While I don’t target riders individually using open mic, I wondered why she wouldn’t climb or participate in the drills. So I approached her after class. It turns out that she cares of a disabled child at home which requires an inordinate amount of dedication and effort. She told me that indoor cycling is her escape. It is the time when she can reconnect and feel peaceful, albeit for just an hour. I get it. That is one of the many reasons why I do not make assumptions. As long as the riders isn’t doing some contraindicated moves or endangering fellow riders, I will let them be.
4. Talk to Me
Many riders jump on the bike without proper setup. Many riders ride with improper posture or execute drills in an unsafe way. I always try to correct them (I dismount and approach them individually). If it doesn’t feel right or if you need help, please let me know. If you are not sure about something – the power meter, the handlebar position, my instructions, whatever – just talk to me. Do not be afraid or embarrassed. We are here to help. Also, if you have other feedback, complaint or compliment, we are all ears!!
5. We Care
After teaching for several years, my care and dedication never diminishes. I am part of your journey., When I see you beginning to believe in yourself, conquering these hills and seated climbs, pushing harder than the last time and overcoming the challenges, I feel immensely proud. This deep sense of accomplishment is a shared one. No matter your age, skill, abilities or desire – when I see that fire get lit up inside of your heart, I know you are on your way to a stronger body and mind.